Our Story
Our Industry Roots Run Deep
ITS co-founder, Susan Sammons, has a strong connection to the critical mission of the OQ industry, as both her mother and uncle were students of Texas’ New London School in 1937 when it experienced a massive gas explosion, which killed 295 students and teachers. Fortunately for Susan’s family, her mother and uncle had both stayed home from school that day, but the deadly impact of that incident still left its mark on them and on Susan.
Decades later, in 1989, she and the late Dr. Paul Lyons partnered with the Kentucky Gas Association to help with their compliance needs and became the pioneers of the OQ solutions industry. Over the years, we have helped the energy industry evolve from its early pencil, paper, and file cabinet-based solutions by providing innovative technologies and the industry’s most robust and comprehensive OQ solution, helping clients maintain safe work environments and stay ahead of regulatory compliance.
Susan eventually passed the ITS company reins onto her children, who are equally committed as her to its important purpose and who are now leading the company and our clients into the future. Today, with a leadership team that brings 110+ years of combined OQ compliance experience to serving our clients, we are a recognized industry leader. Our DOT/PHMSA compliance solutions for the natural gas, liquids, and propane segments, support clients across the US, including some of the world’s largest energy providers. And our commitment to supporting our clients’ OQ needs and missions remains steadfast.
A Family Company, with Family Values
ITS is a family-owned and run business and we treat our clients like family too. Mother-daughter team, Susan Sammons and Stephanie Balmer have been at the helm of our business for over three decades. We cherish our opportunity and life-long family mission to serve our community and our clients with such a worthwhile purpose as helping keep them safe.
Our Core Values
Everyone at ITS strives daily to embody our core values so that we earn a place as your trusted partner.
Integrity
Integrity is at the heart of everything ITS does. We operate with complete transparency, honesty, and open communication, striving to be trusted partners to our clients.
Personal Service
Clients are our first priority, and we are fully committed to helping them achieve their goals. We listen carefully and respond to their needs and treat them like family in all our interactions.
Innovation
As the industry pioneers, we remain committed to being creative problem-solvers and developing impactful solutions that help our clients operate safer worksites and more effectively mitigate risk.
Unity
ITS is a family-owned and run business and we are committed to fostering a family environment with our colleagues and clients that is based on teamwork, mutual respect, and collaborative communication.
Community Involvement
At ITS we believe in doing our part to make the world a better place and in representing our values beyond the walls of ITS, into our community. Our team members are avid volunteers who graciously give their time throughout the year to support local charities and community projects.
Some of the projects and organizations we have supported:
- Healing Projects
- Soup for the Soul
- Hope Calloway
- Moses Blanket
- Towing for Toys
- Regional Cancer Center facility improvements
- Journey Bags – Be the Light Community Walk
- Jarrod Lee Sammons Memorial Scholarship
- Angel’s Attic
Interested in Joining the ITS Team?
If being part of a dynamic, family-focused technology company that strives every day to deliver value and support its clients’ critical missions appeals to you then apply online now.