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AI in OQ: The Customer View

AI in OQ: The Customer View
September 18, 2026
The first two episodes covered why AI matters in OQ and what it took to build Ask ITS responsibly. This one hands the mic to someone who actually uses it.
Nick Simeo, Technical Trainer Lead at South Jersey Industries, walks through what tracking his team’s OQ status looked like before Ask ITS, and what changed once it didn’t take a report and a manual filter to get an answer.
Watch Episode 3 to hear it from the people using it every day.
Curious how Ask ITS, or ITS’s other solutions, could help your team? Let’s talk.